FAQ

Where do I buy tickets?
You can buy tickets online, via phone (215) 925-3633, or during business hours at the Mural Arts tour office located at the Pennsylvania Academy of Fine Arts (PAFA), 128 N. Broad Street Hamilton Building, Lenfest Plaza entrance.

Do you offer gift certificates for tours?
Yes! You can find our gift certificates on our Shop Page!

When are tours offered?
Take a look at our calendar!

How long is a tour?
Most tours are 1.5 to 2 hours long, and some specialty tours are longer, as listed.

Do I need to buy tickets in advance?
Tours often sell out, so we strongly recommend that you purchase your tickets in advance to ensure your spot on the tour.

Do you offer private tours?
Absolutely. Please contact us at 215-925-3633 for more details on routes and fun possibilities for your private tour.

Where do the tours go?
We travel throughout the entire city. We’re also happy to customize a route for your group. Give us a call at 215-925-3633 for more information.

What is the cancellation policy?
Since we operate small, intimate tours with a limited capacity, we cannot offer refunds for missed tours. If you cannot make the tour for any reason, we encourage you to gift your tickets to a friend.

Do tours run in inclement weather?
Mural tours run rain or shine! Our trolleys are protected against rain, but for walking, and train tours, bring an umbrella or poncho.

Tours are only cancelled for extreme weather events that could cause hazardous conditions, and we issue refunds in the event of a cancellation.

Are there restrooms on the tour vehicle?
There are no restrooms on the vehicles we use; however, there are restroom facilities near all of our boarding locations and our guides will be happy to help direct you.

Can I take food and drink on the tour?
You sure can–bring a beverage or snack on the tour if you’d like.

Are tours accessible for those with special needs?
We can accommodate guests with advance notice. Please call our office at (215) 925-3633 to talk with our tour team who will work to accommodate you.

Are the neighborhoods in Philadelphia safe?
Many of our tour routes take you “off the beaten path” and away from the standard visitor destinations. Tour routes take guests into the heart of the city’s neighborhoods to highlight our work, and some routes do visit disadvantaged areas of the city. All routes are created with safety in mind and residents receive our tours warmly since our programs are active in and contributing to all of the neighborhoods we visit.

Are the trolleys comfortable?
Trolleys are supplied by our transportation partner, Philadelphia Trolley Works, and are  and do provide a level of comfort to our guests, as they are air-conditioned and heated when weather warrants.